Since 1915, Cramer’s has been the go-to for all things home improvement in the Poconos. From lumber and hardware to paint and power equipment, Cramer’s offers top-of-the-line products and the best in customer service. Plus, with locations in East Stroudsburg and Pocono Summit, a trip to Cramer’s is always convenient. After more than a century in business, Cramer’s has successfully maintained the same high standards that were set at its inception.

When Russell C. Cramer founded Cramer’s, his goal was to provide customers with “the best” lumber around. In addition to offering quality products, Cramer prioritized his customers, always making decisions with the interests of customers in mind. So while competitors’ lumber was exposed to the elements, Cramer opted to store the company’s wood in sheds, keeping it dry and in top condition. From remodels to expansions, Cramer’s has certainly evolved over the last 100 years, yet its commitment to customers remains steadfast. Michael Carmella, Vice President Director of Marketing, has been part of the Cramer’s team since 1985. After 38 years of service to the company, Carmella has witnessed this ideology first-hand, especially over the past several years.

With the Covid-19 pandemic came a surge in home improvement projects. At the height of the pandemic, Cramer’s remained open for all but a few days. “We were fortunate to be able to persevere,” explains Carmella, crediting Cramer’s team of dedicated employees for their ability to continue meeting the needs of the public. During a time of great uncertainty, employees willingly took the risk to come to work and serve customers. “The employees were very brave and very loyal to the company,” says Carmella. “They’re the ones who really made it happen.” So whether you decided to complete a full demolition of your bathroom or you finally purchased that new lawn mower, you knew you could count on Cramer’s. Even as the pandemic lingers, Carmella hopes that customers can rest assured that during difficult times, Cramer’s will continue to be there for them, just as they have been for the past 108 years.

Carmella recognizes how fortunate Cramer’s has been to continue to have such a loyal following of consumers as well as contractors and builders. Part of what makes Cramer’s unique, especially in comparison to larger corporations, is its close-knit relationships with buying groups. These groups help provide insight into the latest information in the world of home improvement, including the newest products on the market. From there, Cramer’s determines which products meet the ever changing needs of customers then works with manufacturers and distributors to bring those items into the store. Online “Buying Guides” and quote requests help customers determine which products are best for their projects, while answers from experts are just a click or a phone call away.

Like any business, Cramer’s has experienced its share of obstacles. The increased demand for products coupled with supply chain issues has become increasingly challenging, and has made it difficult for stores to keep shelves full. Despite these difficulties, Cramer’s continues to carry a massive inventory while doing its best to keep prices down for customers. “We really appreciate all of the loyalty that our customers have provided to us for the last 108 years,” Carmella reiterates. “Let’s face it, without customers, there is no Cramer’s.” • By: Jamie Mara

Cramer’s – E. Stroudsburg
(570) 421-6121 | www.cramers.com
320 North Courtland Street, East Stroudsburg, PA

Cramer’s – Pocono Summit
(570) 839-7126 | www.cramers.com
128 Harvest Lane, Pocono Summit, PA